Dear Ron Jon,
I wanted to take a moment to give you feedback on outstanding service I received from 2 of your employees.
Stephanie is such a pleasure to deal with. Her warm personality and dedication to customer satisfaction are commendable. I have had the opportunity to deal with Stephanie several times now and have been impressed every time. The last time, May 5, I had a problem with my air conditioner not cooling the home during an unexpected hot spell. I have been confined to my home recovering from surgery which made the situation unbearable. Stephanie was understanding and compassionate and immediately arranged for a same day appointment by your service technician, Joe C.
Joe C. serviced my older air conditioner compressor on May 5, 2015. Joe also demonstrated a high degree of delivering customer satisfaction and making sure the job got done right the first time, going above and beyond. Besides refilling the refrigerant, he made sure there was no dust blocking the vents which had been going on in the past and contributed to the problems.
Thank you Stephanie and Joe for all your help.